To request a refund you must obtain an RMA (Return Authorization). Requests must be produced on the internet and submitted using your buy data. If you return your products with out a RMA amount you won't be refunded. Shipping and delivery and dealing with charges are non-refundable. For returns through https://allhealthmarket.com/product/new-arrivals/wellness-as-seen-on-tv/anti-snoring-chin-straps-mouth-guard-stop-bruxism-anti-ronquidos-nose-snoring-solutions-breathing-snore-stopper-for-sleeping/